Help Guide

Sharing Files

How to Share a File

1. Go to the share page
2. Click "Choose File" or drag and drop your file
3. Create a secure password
   • Make it strong but memorable
   • You'll need to share this password with the recipient
4. Click "Generate Secure Link"
5. Once uploaded, you'll see a success message and the secure link
6. Click "Copy Link" to copy the link to your clipboard

Security Tips for Sharing

• Send the link and password separately for better security
• Don't share the password in the same email/message as the link
• Consider using a different communication channel for the password
• The password cannot be recovered if lost

Accessing Shared Files

How to Access a File

1. Click the secure link you received
2. Enter the password provided by the sender
3. Click "Decrypt & Download File"
4. Your file will automatically download once decrypted

Troubleshooting Access

• If you get an error, double-check the password
• Make sure you're using the exact password (it's case sensitive)
• If the file is not found, the link may have expired

Security Features

How It Works

• Files are encrypted using AES-256-GCM encryption
• Each file gets a unique encryption key from your password
• Files cannot be accessed without the correct password
• Files are securely deleted after successful download

Password Best Practices

• Use a unique, strong password
• Include a mix of letters, numbers, and symbols
• Aim for at least 12 characters
• Don't reuse passwords from other services

General Tips

File Size Limits

• Maximum file size: 50MB
• Larger files may take longer to encrypt/decrypt

Supported File Types

• Documents (.pdf, .doc, .docx)
• Images (.jpg, .png)
• Archives (.zip)
• Text files (.txt)

Privacy Notes

• Files are automatically deleted after download
• No personal information is stored
• Each file gets a unique, random URL

Troubleshooting

Common Issues

1. "File not found"
   • The link may have expired
   • The file might have been deleted
   • Double-check the URL
2. "Decryption failed"
   • The password is incorrect
   • Try copying and pasting the password to avoid typos
3. "Upload failed"
   • Check your internet connection
   • Ensure file is under 50MB
   • Try refreshing the page

Browser Support

FileRivet works on all modern browsers:

• Chrome
• Firefox
• Safari
• Edge

Contact & Support